294 Westward Dr, Miami Springs, FL 33166
305-363-2762Bilingual care · English & Spanish
Legal & patient notice

Website Privacy Policy

How Advance MDCare collects, uses, protects and shares information through this website and its online forms.

Questions? Call 305-363-2762

Effective date: August 27, 2026

This Website Privacy Policy explains how Advance MDCare, Inc. ("Advance MDCare," "we," "us," or "our") collects, uses, discloses and protects information when you visit advancemdcare.com, use an internal program page, or submit an online request.

Important distinction: This policy governs the website. It does not replace our Notice of Privacy Practices, which explains how protected health information may be used and disclosed under HIPAA and other applicable health-privacy laws.

1. Scope

This policy applies to the Advance MDCare website and the internal pages that describe medical care, physical therapy, medical weight management, sexual health and HIV prevention, clinical research connections, and community programs.

This policy does not automatically apply to a separate website operated by an affiliated or third-party organization, including Ocean Blue Medical Research. A separate website may publish its own privacy policy and notice of privacy practices.

2. Information We Collect

Information you provide directly

Depending on the feature you use, we may collect:

  • Your name.
  • Telephone number.
  • Email address.
  • Preferred language.
  • Service or program of interest.
  • Preferred method of contact.
  • Information you provide when asking for accessibility assistance, language assistance, or general support.
  • Any other information you intentionally send to us.

The appointment-request form is designed to collect only basic contact and routing information. Do not enter diagnoses, symptoms, test results, medications, Social Security numbers, insurance identification numbers, photographs of medical records, or other detailed medical information in a general website form.

Information collected automatically

When you use the website, our hosting, security or technical service providers may automatically receive information such as:

  • Internet Protocol address.
  • Browser and device type.
  • Operating system.
  • Date and time of access.
  • Pages viewed and referring page.
  • Approximate location derived from an IP address.
  • Security, error and performance logs.

Language preference and essential storage

The website may use browser local storage or similar essential technology to remember whether you selected English or Spanish. This preference helps the site display content in your chosen language. It is not intended to create an advertising profile.

3. How We Use Information

We may use information to:

  • Respond to appointment, referral or contact requests.
  • Route a request to the appropriate Advance MDCare team or, when appropriate, to a connected program.
  • Communicate with you by the method you selected.
  • Provide language assistance, disability accommodations or alternative formats.
  • Operate, secure, troubleshoot and improve the website.
  • Prevent fraud, abuse, malicious activity and unauthorized access.
  • Maintain business and compliance records.
  • Meet legal, regulatory, licensing, accreditation or reporting obligations.
  • Protect the rights, safety and property of patients, visitors, workforce members and others.

Submitting an appointment request does not confirm an appointment. A staff member must contact you and confirm the date, time, location and service.

4. When Information May Be Shared

We may disclose information in the following circumstances:

  • Service providers: To vendors that support website hosting, form processing, email delivery, information technology, security, accessibility or communications, only as reasonably necessary for them to perform services for us.
  • Connected programs: If your request concerns a service delivered by a connected organization, we may route limited information to the appropriate team, subject to applicable privacy requirements.
  • Health care operations: When information becomes part of our patient or clinical records, its use and disclosure may also be governed by our Notice of Privacy Practices and applicable law.
  • Legal and safety reasons: When required or permitted by law, legal process, court order, regulatory request, public-health obligation, or to address a serious safety or security concern.
  • Organizational transactions: In connection with a merger, reorganization, financing, sale, transfer or similar transaction, subject to applicable confidentiality and legal requirements.
  • With your direction or consent: When you ask us to share information or otherwise authorize the disclosure.

We do not sell personal information. We do not intentionally use health-related website activity for targeted advertising or disclose it to advertising networks for that purpose.

5. Health Information and HIPAA

Not every piece of information collected through a public website is automatically protected health information under HIPAA. However, information may become protected health information when it is created, received, maintained or transmitted by Advance MDCare in connection with health care, payment or health care operations and the law applies.

When HIPAA or another health-privacy law applies, our Notice of Privacy Practices describes your rights and our responsibilities. If there is a conflict between this Website Privacy Policy and the Notice of Privacy Practices regarding protected health information, the Notice of Privacy Practices and applicable law control.

6. Email, Text Messages and Telephone Communications

Standard email and text messaging may not be fully secure. Do not send detailed medical information through ordinary email or text unless an authorized Advance MDCare team member instructs you to use an approved method.

If you select email or text as your preferred contact method, we may use that method to respond to your request. You may ask us to contact you in a different reasonable way.

7. Cookies, Analytics and Tracking Technologies

The site may use essential technologies required for language preference, security, functionality and performance. If Advance MDCare later activates non-essential analytics, embedded media, chat, advertising or similar technologies, this policy and any required consent controls will be updated before or when those technologies are used.

Health-related pages should not be configured with advertising pixels or cross-site behavioral tracking unless the technology has received appropriate privacy, security and legal review.

The website may link to Google Maps, Ocean Blue Medical Research, government resources, emergency resources or other external services. When you leave advancemdcare.com, the external service's privacy practices and terms apply. Advance MDCare is not responsible for the privacy, security, availability or content of a separate website.

9. Data Retention

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and clinical records, meet legal obligations, resolve disputes, enforce agreements and protect security. Retention periods may differ according to the type of information and applicable law.

10. Data Security

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information. No website, email service, transmission method or storage system can be guaranteed to be completely secure. If you believe information has been submitted to us in error or that a security incident may have occurred, call us promptly at 305-363-2762.

11. Children's Privacy

This website is intended for a general audience and is not directed to children under 13. A parent, legal guardian or authorized representative should submit requests for a minor when required by law. Health-care consent and privacy rights for minors may vary according to the service and applicable law.

12. Your Choices

You may:

  • Decline to submit an online form and call us instead.
  • Ask us to update basic contact information submitted through the website.
  • Request a reasonable alternative method of communication.
  • Change the website language preference through the language selector or browser storage settings.
  • Ask not to receive optional marketing communications.
  • Exercise rights concerning protected health information as described in our Notice of Privacy Practices.

12A. Virtual Assistant and Chat Messages

The website may provide a bilingual virtual information assistant to help visitors locate approved information about Advance MDCare services, programs, hours, locations and associated organizations. The assistant is intended for general navigation and education only. It does not diagnose, interpret symptoms or test results, determine treatment or medication eligibility, confirm appointments, or replace a licensed healthcare professional.

Do not enter protected health information or other sensitive personal information in the chat. This includes diagnoses, symptoms tied to your identity, test results, medication lists, dates of birth, Social Security numbers, insurance or member identifiers, medical-record documents and payment information. Use the appointment form or telephone number provided by the clinic for an appropriate follow-up process.

Messages may be processed by approved technology providers to retrieve information from the controlled website knowledge base and generate a response. The preview version is designed not to create a permanent visitor transcript in the browser or intentionally store full conversations in the website application. Technical service logs, security controls and provider processing may nevertheless handle limited technical information. Production use, retention settings, vendor agreements and access controls must be reviewed and approved by Advance MDCare before the assistant is used for any workflow involving protected health information.

The assistant is restricted to approved Advance MDCare and associated-program content. It may provide links to relevant internal pages and, for specialized clinical-research information, to Ocean Blue Medical Research. When information is unavailable or uncertain, it should direct the visitor to the clinic instead of inventing an answer.

13. Changes to This Policy

We may update this policy to reflect changes in law, technology, services, vendors or practices. The revised policy will display a new effective date. Material changes may also be communicated through the website or another appropriate method.

14. Contact Us

Questions about this Website Privacy Policy may be directed to:

Advance MDCare, Inc.
Attention: Privacy Officer
294 Westward Dr
Miami Springs, FL 33166
Phone: 305-363-2762

For questions concerning medical records or protected health information, please review the Notice of Privacy Practices or contact the Privacy Officer.

Last updated: August 27, 2026