294 Westward Dr, Miami Springs, FL 33166
305-363-2762Bilingual care · English & Spanish
Legal & patient notice

Non-Discrimination Notice

Equal access, free language assistance, disability accommodations and the process for raising a civil-rights concern.

Questions? Call 305-363-2762

Effective date: August 27, 2026

Advance MDCare complies with applicable federal and state civil-rights laws and is committed to respectful, equitable access to medically appropriate services.

1. Non-Discrimination Policy

Advance MDCare does not exclude people, deny benefits, provide a lower quality of service, or otherwise treat people differently because of:

  • Race or color.
  • National origin, ancestry, ethnicity or primary language.
  • Age.
  • Disability.
  • Sex, pregnancy, childbirth or related medical conditions.
  • Religion or creed.
  • Sexual orientation.
  • Gender identity or gender expression.
  • HIV status or other health condition protected by law.
  • Marital or familial status.
  • Veteran or military status.
  • Any other characteristic protected by applicable law.

Clinical decisions may consider medically relevant factors, professional standards, insurance rules, program requirements and research-protocol eligibility when applied lawfully and consistently. These factors will not be used as a pretext for unlawful discrimination.

2. Free Assistance for People with Disabilities

Advance MDCare provides appropriate aids and services when needed for effective communication, which may include:

  • Qualified sign-language interpreters.
  • Written information in large print.
  • Accessible electronic documents.
  • Audio or other alternative formats.
  • Reasonable modifications to policies or procedures.
  • Other auxiliary aids and services appropriate to the communication need.

To request assistance, call 305-363-2762. Please make the request as early as reasonably possible. Services required for effective communication are provided without charge when required by law.

3. Free Language Assistance

Advance MDCare provides free language assistance to individuals whose primary language is not English when needed for meaningful access. Services may include:

  • Qualified interpreters.
  • Telephone or video interpretation.
  • Translated vital documents when required.
  • Assistance understanding forms, appointments and instructions.

Do not rely on a child, family member or unqualified person to interpret when a qualified interpreter is required, except in a lawful emergency or when otherwise permitted by law.

English: Language assistance services are available free of charge. Call 305-363-2762.
Español: Los servicios de asistencia lingüística están disponibles gratuitamente. Llame al 305-363-2762.

4. How to File an Internal Grievance

If you believe Advance MDCare failed to provide language assistance, failed to provide an appropriate disability accommodation, or discriminated in another way, you may submit a grievance to:

Advance MDCare Civil Rights Coordinator
294 Westward Dr
Miami Springs, FL 33166
Phone: 305-363-2762

Please provide your name and contact information, a description of what occurred, the date, the service or location involved, and the resolution you are requesting. Assistance will be provided to individuals who need help submitting a grievance.

We will review grievances promptly and fairly. Advance MDCare will not retaliate against anyone for raising a good-faith concern, requesting an accommodation or participating in an investigation.

5. External Civil-Rights Complaint

You may also file a civil-rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR) through the OCR Complaint Portal or by mail, email or other methods accepted by OCR.

Complaints generally must be filed within 180 days of when you knew of the alleged discrimination, although OCR may extend that period for good cause.

U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775

Filing an external complaint is optional and does not prevent you from first contacting Advance MDCare.

6. Scope of This Notice

This notice applies to Advance MDCare services and programs. A separately operated affiliate or external website may maintain its own nondiscrimination notice, grievance process and contact information.

Last updated: August 27, 2026